Privacy Policy

1. Overview

This Privacy Policy explains how Zuri Gas (“Zuri”, “we”, “us”) collects, uses, shares, and protects personal information when you visit our website, create an account, place an order for LPG cylinders/accessories, or use our verification and support features.

2. Information we collect

• Account details such as name, email, phone number, and login-related information.
• Order details such as products purchased, delivery address, and transaction references.
• Support & reports such as messages, issue reports, and any photos/videos you submit.
• Device/usage data such as IP address, browser type, pages viewed, and approximate location inferred from your device/network (where available).

3. How we use your information

• To create and manage your account.
• To process orders, deliveries, and customer support.
• To help with cylinder verification, safety, and fraud prevention.
• To communicate order updates, service notices, and important policy changes.
• To improve our website and services, including analytics and performance monitoring.

4. Legal bases (where applicable)

We process personal information to perform a contract (e.g., fulfilling orders), to comply with legal obligations, to protect our legitimate interests (e.g., security and fraud prevention), and with consent where required (e.g., certain marketing or cookies).

5. Sharing your information

We may share your information with service providers that help us operate the business (for example, delivery partners, payment processors, hosting providers, analytics providers) and where required by law or to protect rights, safety, and security.

We do not sell your personal information to third parties.

6. Data retention

We keep personal information only as long as necessary for the purposes described above, including legal, accounting, and security requirements.

7. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. Your choices & rights

• You may request access, correction, or deletion of your personal information, subject to legal limits.
• You can opt out of non-essential communications where applicable.

9. Cookies & analytics

We may use cookies and similar technologies to keep the site working, remember preferences, and understand usage. You can control cookies through your browser settings; some features may not function properly if cookies are disabled.

10. Children’s privacy

Our services are not directed to children, and we do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date indicates when changes were made.

12. Contact

If you have questions about this Privacy Policy or your data, contact us via the details in the site footer (phone) or your usual Zuri Gas support channel.